Menu Close
What do you need help with?
< All Topics

I’m not receiving messages sent through my contact form.

It’s never good if customers are submitting your contact form, but you’re not receiving their messages.

When you first create your store, BigCommerce automatically enters an email address to which contact form messages are sent. Typically it’s based on the temporary URL of your store.

To change this, go to Storefront > Web Pages. Click on the Contact page to edit it. Then scroll down to the email address where contact forms should be sent. Update the default email address with your actual email address and save the page.