BigCommerce Support Services
If you’re looking for BigCommerce support, there are a few different ways to get help depending on what you need.
Some situations call for quick answers or real-time guidance, while others are better suited for ongoing support or more in-depth consulting. The options below are designed to give you the right level of support—whether you need immediate help, structured sessions, or ongoing guidance.
SUPPORT OPTIONS
Choose the Right Type of Support for Your Store
Not every support need is the same. Some questions can be handled quickly, while others require more time, structure, or ongoing guidance.
These options are designed to match how you prefer to get help, so you can choose the approach that fits your situation and move forward efficiently.
BigCommerce Support for Every Stage of Your Business
BigCommerce support can mean different things depending on where you are in your business.
Some store owners need help getting started, setting up products, or learning how to use specific features. Others are looking for ongoing guidance, troubleshooting, or advice on improving performance and growing their business.
Having access to the right type of support—whether that’s quick answers, structured sessions, or ongoing guidance—can make it easier to keep your store running smoothly and avoid common issues.
When to Use BigCommerce Support
BigCommerce support can be useful in a wide range of situations, including:
- Troubleshooting issues or errors
- Setting up products, categories, or store features
- Learning how to use Page Builder or theme settings
- Improving site performance or user experience
- Getting feedback on design, navigation, or conversions
- Planning next steps for growth
Whether you need help solving a specific problem or want guidance on how to improve your store, having the right support option can help you move forward more efficiently.
Choosing the Right BigCommerce Support Option
The best type of support depends on how much help you need and how you prefer to work.
If you’re looking for ongoing guidance without scheduling calls, a monthly support plan may be the best fit. If you need real-time help, live support sessions provide quick answers and deeper discussion when needed. For structured learning, training sessions can help you build skills and confidence using the platform.
Not Sure What You Need?
If you’d rather talk through your situation before choosing an option, Office Hours is the best place to start. This open hour is available every Thursday at 10am PT and free to join.
You can ask questions, get feedback, and quickly determine whether a support call or session makes the most sense—without needing to book a private call.
