BigCommerce Support Plans
Does it feel like you’re working 24/7 with no time for a much-needed vacation? Yes, you can find BigCommerce support online, but with so much information available, it can be more overwhelming than helpful.
My BigCommerce support services are ideal for small and growing businesses who need occasional or ongoing help.
BigCommerce Support to Fit Your Needs
I offer three levels of support so you can find a plan that works best for you. All plans are billed monthly, or you can subscribe annually to get two free months of support.
Basic Support
For those wanting quick “how-to” answers and advice but typically have less than one hour of billable services per month. Includes unlimited email questions, short phone calls and monthly invoicing of any on-site work.
Plus Support
For store owners that want email and phone support plus typically need 1.5 hours or more of billable services per month. Includes everything in the Basic plan plus a 10% discount on my hourly rate.
Premium Support
For clients who want a premium level of personalized support and typically need 3 or more hours of billable services each month. Includes everything in the Basic plan plus a 15% discount on my hourly rate.
Visit the Duck Soup E-Commerce support website to learn more about my support plans or sign up.
Self-Serve BigCommerce Support
Prefer to learn at your own pace and do things yourself? Visit my support website for online course, video tutorials, banner templates, free tools and more that you can download at your convenience. Or stop by my weekly office hours for live Q&A with other Duck Soup clients.