Power Block Terms of Service

1. Scope of Work

By booking a Power Block, you are purchasing a block of my dedicated time — not a guaranteed deliverable. While I will work diligently to complete as much as possible during the session, the final output will vary depending on the complexity of your requests and the collaboration during our time together.

2. Client Responsibilities

To make the most of the session, you agree to:

• Be available for communication during the scheduled time (unless otherwise agreed)
• Provide necessary access credentials and information at least 48 hours in advance
• Attend the pre-session planning call (if scheduled)
• Come prepared with a prioritized list of tasks or goals

3. Cancellations and Rescheduling

• You may reschedule your session once, provided you give at least 48 hours’ notice.
• Cancellations with more than 48 hours’ notice may be refunded minus a 10% administrative fee.
• Cancellations with less than 48 hours’ notice are non-refundable, but may be eligible for a one-time reschedule at my discretion.

4. Refunds

Because this session reserves my time exclusively for you, no refunds will be issued once the session begins, regardless of the outcomes or amount of work completed. You’re paying for access to my time and expertise, not a specific deliverable.

5. Tech & Access Delays

If requested access, logins, or assets are not provided in time or don’t work on the day of the session, that time will be considered billable and will not be extended or refunded.

6. Communication

Unless otherwise agreed, all Power Block sessions will be conducted via a live Zoom call, which will remain open for the full session duration. You are encouraged to stay available via Zoom (audio or chat) to answer questions and provide feedback in real time.

If you are unresponsive for more than 30 minutes during the block, the session may be ended early at my discretion with no refund.

If you are unable to use Zoom, we may default to email communication. However, email response times may limit how much can be accomplished during the session, and delays caused by slower communication will not result in extended time or partial refunds.

7. Intellectual Property

Any deliverables (if applicable) created during the session remain your property once payment is complete. I reserve the right to showcase non-confidential outcomes in my portfolio or marketing materials, unless you request otherwise.

8. Liability

While I will take all reasonable care to ensure the quality of my work, I am not liable for any direct or indirect damages arising from changes made to your site, content, or systems during or after the session.