Live Support for Your BigCommerce Store
Sometimes you don’t need a full project—you just need answers, guidance, or help working through something in real time.
I offer several live support options depending on what you need, from quick troubleshooting calls to more focused training or strategy sessions. Whether you’re trying to solve a specific issue or make bigger decisions about your store, you can choose the format that fits.
Quick Help
For quick questions, troubleshooting, or immediate feedback without needing to prepare for a full session. These calls are flexible and focused on helping you move past whatever is currently blocking you.
15-Minute Support Call
A quick, unstructured call for troubleshooting issues, answering questions, or getting immediate feedback on something specific.
$30
30-Minute Support Call
More time to work through multiple questions, review your setup, or tackle a small task without needing a formal session.
$60
Focused Sessions
For situations where you want to dive deeper into a specific topic. These sessions are more structured and designed to help you learn, make decisions, or work through more complex areas of your store with a clear focus.
30-Minute Training Session
Hands-on, topic-based guidance for specific areas of your store—such as product setup, Page Builder, promotions, email integrations, or analytics.
$75 per session
60-Minute Consulting Session
A deeper, strategy-focused session for discussing store performance, design decisions, operations, marketing, and overall growth.
$150 per session
Free Options
These sessions are free and open to anyone, with a more flexible, group-based format rather than private 1:1 support. You can ask questions, get feedback, and learn from other discussions as they come up.
Office Hours
Available every Thursday at 10am PT on Zoom. Join at any point during the hour to ask questions and get live feedback.
FREE
Happy Hour
Join other Duck Soup E-Commerce clients to network, learn and get advice. Offered monthly. Zoom link provided once you sign up.
FREE
Not Sure Which Option to Choose?
If you’re not sure which option is the best fit, drop by Office Hours first. After a quick chat, we can determine whether a support call, focused session, (or something else) is the best way to proceed.
